Al Casapulla's Subs & Steaks

I’ve been to a ton of shops where they sell pizza and subs. I ordered 2 small subs at $9.50 a sub and old bay fries. We waited over 20 + minutes for our food while others who ordered after us got their food. Now to the subs. 3/5 stars. The meat slices are thin and not very big as you can see in my pictures. I did notice that they hand sliced your meats which is a very good thing so that’s definitely a plus. The fries were cold. As far as overall experience 3/5 stars is a good rating.

I regularly visit this place, the food is good, the prices are reasonable. Today I stopped in for lunch, ordered my usual lunch, A birch beer and large Italian "everything on it, no pickles.". Every single time for years, that has been my order. I'm assuming the woman making subs was being trained because a familiar face was direction her. Got in my car, heading to my next job and realized there was no mayo, tomato, oil or vinegar. No worries, I'm hungry and I don't have the time to turn back.

I called the shop to let them know about the situation so they could correct it for the sake of everyone else. Got put on a brief hold, Ashley answers and I tell her what the problem was. She then explains that you have to specify when you ask for "everything". I asked if "everything" includes tomato's to which she responds yes but not mayo or vinegar, just oil. I'm a regular, I order there all the time and I always get the same thing. She doubles down on the idea that I didn't order correctly.

Some how I knew to say no pickles but didn't know I needed to specify that I wanted tomato, oil & vinegar, and mayo... perhaps this is a new because of the change of management and maybe "everything" for an Italian sub only means [lettuce, onion, and peppers]. I'll take my business somewhere else.

First time stopping here while in the area. Read over posts and reviews and thought we’d give it a try. Definitely was hoping for a better outcome than we had. Sub was decent, bread was fresh (which is a plus), old bay fries were cold. We waited over 20 mins for two small cold subs and a fry. Other people that came in and ordered after us got their food before we did until we checked at counter about ours and it had been done just sitting.