Atlantic Sands Hotel & Conference Center

I loved staying here, Loved the balcony ocean front. The hotel had an amazing clean smell even in the elevator, The night and day shift staff were super friendly and knowledgeable of the surrounding area. The room was had a small refrigerator, and microwave, the walk in shower had super water pressure. The glass side could be extended more so the water doesnt splash out of shower. Over all this is a great place to stay.
Peg

This will be my 3 rd year attending Christmas Breakfast with Santa. Excellent event for family’s and small kids. Terrific arts & crafts, Santa, Grinch , food and decorations.

The staff do an amazing job, especially Suzanne. Always attentive , responsive, friendly and recognizes folks who come multiple years.

Recommendations on organizing for next year: 2 seatings vs 1 (9:00 / 11:00) and bringing Santa back out to main dining room.

I do not even know where to begin with this place. When we got there, the roads were blocked off because of a gas leak (at the hotel). I called the desk to see what we should do and the gentleman starting arguing with me, telling me that he could see spots for me to park even after I repeatedly told him the streets were blocked. When we finally got there, we were told that the gas leak did not affect our side of the hotel, but when we got up to the room we had no heat and no hot water. The same brainiac at the desk then informed me that he did not know they had shut the gas off to whole hotel. Then we had to wait while they replaced a piece of gas pipe, even though there had been another incident just two days before and they already knew they had these issues but tried to ride it out. This same genius told me he would call me personally when we would have heat and hot water, but left without doing so or informing his relief. They only way we knew we could take a shower or turn the heat on was because I called the front desk and the overnight shift informed me the gas had been turned back on for a while.

When we checked in, we asked for some water for the room and were told they did not provide that and I would have to use the vending machine across from room 116. This was the same genius with all of the aforementioned bad information. When we checked out, I enquired what the service fee was for. ($39 per night) One of the things was refreshments in the lobby. I said, “what refreshments?” and was told that they have water. I told them what we were told at check-in and got a “We’re very sorry about that”. The service fee is also for the pool…which is covered now because it’s cold…which is why we were mad about the heat. You see where I’m going here? The paint is literally peeling off the walls, the carpets throughout are threadbare, torn, and stained. The bathtub wouldn’t drain. The elevators are ancient death traps. And who the hell stuffs a salad with vinaigrette into an omelette?

The GM (Ian) loves to tell people with complaints about how they are planning some renovations down the road. Even assuming the management team here has shown themselves to be trustworthy (they have not), how the hell does that help anybody getting the shaft now? I would be disappointed in this place if it were a $100 a night beach shack. But spending over $1100 here for three (3) nights off season is infuriating. They did tell me they were knocking $120 off my bill but 1. that is not even close to what needs to come off it and 2. they did not actually do it.

Do not stay here under any circumstance. Stay ANYWHERE else. There is a Hampton Inn a mile or two up the road, stay there and drive to the beach. This place is a disaster, a train wreck, a falling apart ripoff. But it is right on the beach, I’ll give it that. But actually staying there will absolutely ruin your family vacation. Do not do it.