Breakers Hotel & Suites

We had a great stay at the Breakers Hotel & Suites! The staff was wonderful, friendly, and always quick to help with anything we needed. Their willingness to go above and beyond made our stay even more enjoyable. We had a great experience and would definitely recommend this hotel to anyone looking for a comfortable, welcoming place to stay. We look forward to coming back!

We purchased the hotel through Expedia so once we arrived we were told that because we didn't purchase directly through the hotel that an additional fee of $10/per day is added to each day we stayed, which had to be paid up front. Only one hotel attendant was working at the reception desk and she was not good at explaining rules of hotel, kept getting paperwork mixed up. She seemed overwhelmed and frazzled, lack of communication and missed providing information.
When we purchased a soda from front lobby machine, it took an additional fee of $15 from our credit card just for a bottled water. Once we asked why the desk attendant told us after the purchase that they had nothing to do with the machine and that the it takes a deposit with each purchase. Said the machine company will return our balance in a few days. We feel this info should have been provided to us prior to purchase of any item from the vending machine or they could have at least put a note on the machine informing your their customers prior to purchase, therefore letting them know to purchase at their own risk. The lobby is up to date, nice furniture but once you pass through to go to the elevator, everything else was deceiving and old, hotel has only one elevator for the entire hotel which is used by customers and maintenance workers and its slow. Should be called Hotel/Motel, because once we got to our floor the room numbers then lead to a door that took you back outside to a walkway that lead to our room. Therefore entering your room directly from outside, like a motel informat with balcony. Once we got in the room and turned on TV we noticed we had no internet service, so we called front desk about internet not working. Also told them heater was blowing out cold air, they said they would send maintenance up, once he arrived he informed us that he needed to be replace heater and TV. There's only one maintenance man working entire hotel. Thank God he was very friendly and pleasant. Best part about this hotel was the location, we were literally right across the street from Rehoboth Beach Convention Center which we attended, so we just walked across the street and hotel did have self parking but the parking lot was very small and was tight to park. Will never stay here again.

I am a long time customer of Breakers...I have been coming to Rehoboth Beach for 15 years and sadly, my last experience was disappointing. We stayed in one of the pet friendly rooms, which I have always done; the rooms have been recently renovated and are aesthetically improved. However, we were woken up each night to the loud sound of water dripping and hitting the plastic drop ceiling. We reported this to the front desk and the maintenance guy inspected it and claimed there was no leak. The noise was so loud we could hear it over the sound of our air conditioner. The front desk worker was very sweet and helpful during our stay, but we are not pleased with management. The room was extremely damp as well, despite adjusting the AC in the room; we found the bedding to be damp and all of our clothes in our suit case were damp, as well. I sent an email to the manager for a resolution to this inconvenience and disruption and have received no correspondence back. This is extremely disappointing, considering the large amount of money you pay to stay here. In the past, it was always worth it because of the location, but am afraid the quality of the service you receive here is declining.