Coldwell Banker Premier - Vacation Rentals

Glen
You did an excellent job of guiding us through our journey of finding the right spot, building and supervising the whole process. We are working on the high end for our retirement space. You were on the job whenever we needed. Thank you for your professional and thoughtful guidance

Glen worked tirelessly with me to find my perfect home. He's very knowledgeable about Delaware and it was invaluable. I moved from out of state and needed guidance. He worked tirelessly. You won't find a better realtor. He helped my daughter and her family find a home as well. I can't say enough great things about him and how hard working he is. Best realtor I've ever had!

We had a very negative experience with this office. We stayed at one of their properties in Rehoboth listed through VRBO. We have now used VRBO and AIRBNB dozens of times and received 5 star reviews across the board, so I was puzzled when they gave us 3 stars for most categories and 1 star for cleanliness (we left the place spotless). I assumed they must have mixed us up with another renter. I sent them a polite message telling them there must be a mistake. A women named Kathy replied standing by her review and mentioning things we knew were factually inaccurate. For ex. she mentioned "used bed linens piled throughout the house" except we used our own bed linens, removed them, and packed them in the car. In another example, I asked why only three stars for communication when I always replied back to any communication in minutes. Her reply was, "The other ratings were intended to reflect the overall experience and were not meant to suggest there were issues with your communication or that you were a problematic guest."
It was all very odd, unfair and frustrating.