The Bay Resort

Our Family has been staying here for years. One of the main reasons we stay here instead of a beach house is because of the pier. We love to watch the sunset every night and our kids have always enjoyed using the pier for fishing. The Bay Resort used to be a very family friendly hotel and the pier was always a safe place for kids. This year wasn't like any of the previous years we've stayed here. We weren't able to use most of the amenities because of people who weren't even staying at the hotel. The hotel allowed groups of strangers to walk into the property and completely takeover the gazebo and several of the chairs that are meant for guests at hotel. In the past we've always felt comfortable letting our kids go out on the pier even though we can't see it from the side of the hotel where we usually stay. This year the pier was full of people who weren't even guests at the hotel. Some of them were very rude and told our kids they weren't allowed to fish next to them. We definitely never had this problem before and didn't feel comfortable letting them go behind the hotel or out on the pier unattended like we usually do. We were only able to enjoy the bay 2 out of the 5 nights we stayed here this year. What's the point of staying here if you don't even get to use the amenities? We might as well just get a ocean front rental and just walk into the Bay Resort for free like everyone else does.

Rebecca at the front desk was so kind. Enjoyed our view of the bay from our third floor room. Also enjoyed the convenience of renting kayaks only a few steps from the hotel. This was a last minute reservation/small trip that was well worth it

My first experience with Beckie came when I accidently booked the WRONG DATE through booking.com. She was so helpful and responsive to seeing that I was refunded and carefully explained the process to me, so I could remedy the situation. Then she calmly found me a suitable room for the appropriate date. It was a late hour and she was so helpful.

Then their next front desk person, Erin, an absolute sweetheart allowed for me a little extra time in a room to get ready in a room before I had to take off for a wedding. They didn't have to do that, but it was so gracious and nice of them. Erin made me feel like part of the family so far away from my own family.

I've never met a hotel that truly made me feel like one of the family! If I'm ever back in deleware, I'm certainly staying there to hang with Erin and Beckie!